We take great pride in our reputation for quality, and we will provide you with a refund or exchange for full priced items only where:
Alternatively we will provide you with a refund at our discretion for items that:
Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.
Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. Please note sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.Exchanges will only be accepted if;
Return shipping must be prepaid and traceable method to ensure safe and documented delivery. Lush and Beautiful takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable.
Lush and Beautiful will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.
The following items are non refundable/exchangeable for other items: lingerie, swimwear, shoes, hosiery, jewellery, accessories or sale items unless deemed faulty.
Please email firstname.lastname@example.org to request a returns authorisation number. Returns will not be accepted without appropriate paperwork and a RA #. Please fill out the returns & exchange form sent with your original order and send to the below address with the returned item/s:
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